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Shipping Policy

1. Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed after 6:00 PM (CET) may be processed the next business day.

  • Once processed, the order is handed over to the shipping carrier for dispatch.

Customers receive:

  • An order confirmation email after purchase

  • A shipping confirmation email once the order is dispatched

2. Shipping & Tracking

  • We work with reliable third-party shipping carriers depending on the destination.

  • Tracking information is provided when available and sent by email after dispatch.

  • Tracking updates may take 24–72 hours to appear due to carrier scanning times.

3. Estimated Delivery Times

Delivery times are estimates, counted from the dispatch date, and may vary due to external factors.

Destination Estimated delivery time
Italy 2–5 business days
European Union 3–8 business days
United Kingdom 5–10 business days
United States 7–15 business days
Canada 8–18 business days
Other international destinations 10–20 business days

Delays may occur due to peak seasons, customs processing, weather conditions, or carrier operations.

4. Shipping Costs

Shipping fees are clearly displayed at checkout before payment is completed.
Any free-shipping promotions, when available, are shown at checkout.

5. Customs, Duties & Taxes

For orders shipped outside the European Union:

  • Customs duties, import taxes, or local fees may apply.

  • These charges are not included in the product price or shipping cost unless explicitly stated.

  • Customers are responsible for paying any applicable import charges.

If a shipment is refused due to unpaid customs fees and returned (when return is possible), a refund may be issued excluding shipping costs and non-recoverable fees.

6. Address Accuracy

Customers are responsible for providing a complete and correct shipping address.

  • Orders delivered to the address provided at checkout are considered successfully delivered.

  • If a package is returned due to an incorrect or incomplete address, reshipping may require an additional shipping fee.

Address changes are not guaranteed once the order has been processed or shipped.

7. Delayed, Missing, or Lost Packages

If an order appears delayed or tracking has not updated for an extended period:

  • We will contact the carrier and open an investigation when applicable.

A package is considered lost only after confirmation from the carrier or completion of the official investigation period.

8. Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the package and damaged item(s)

We will review the case and provide an appropriate solution.

9. Partial Shipments

In some cases, items from the same order may be shipped separately. If this happens, separate tracking information will be provided.